Battlefield 6 Player Gets Refund After 470 Hours as EA Removes Rush Mode

A Battlefield 6 player, reportedly "upset" by the removal of the well-liked Rush mode, claims to have received a full refund from Steam, even with 470 hours of playtime logged.

A user on Reddit, under the handle ExplorEverythingOnce, stated that Valve provided a full refund of $109.24 (approximately £81) for the game's Phantom Edition. This occurred despite the player having logged around 470 hours, significantly exceeding Steam's typical refund cutoff point.

The Rush mode vanished without prior announcement earlier this week as part of patch 1.4.1.5, which was primarily focused on other minor fixes. While the mode is still technically accessible through the game's Portal feature, it has been removed from Custom Search. This absence, along with other quietly removed modes, was quickly noticed by players.

"It's the mode I have the most time in by far," the player wrote. They further added, "I've been a Steam customer for 22 years and have 2500 games on my account. I have only ever requested a refund once in that entire time until today."

Rush has been a consistent feature in the Battlefield series since its introduction in Bad Company back in 2008. Its removal without even a mention in patch notes was met with predictable dissatisfaction, regardless of whether it was the most popular mode at launch.

According to the Reddit user, this context was crucial in convincing Steam Support. They explained that several game modes had been removed from matchmaking without notification almost a year after the game's release. They then directed the support agent to Battlefield's official mode list and an EA community update confirming the removal. The agent reportedly "agreed that wasn't right" and processed a full refund for the launch-day purchase.

As of this writing, Rush is still listed on EA's official website as one of Battlefield 6's large-scale game modes.

It remains to be seen if Steam will similarly extend refunds to other Battlefield 6 players who request them. For now, at least one highly dedicated player has demonstrated that 470 hours of playtime is not an insurmountable barrier to a refund in certain circumstances.

It's worth noting that Valve has made notable exceptions to its refund policy in the past. A prominent example was in 2024 when the two-hour limit was waived for Helldivers 2 players en masse following Sony's requirement for PSN account integration, which led to a surge in refund requests.